General Terms and Conditions (GTC) for umweltfreund.earth

I. Scope

(1) The following terms and conditions apply to all contracts that you conclude with us as the provider.

Arnaud Huber
Flurystraße 6
67271 Kleinkarlbach

These terms and conditions apply to the website https://umweltfreund.earth . This also includes access via the redirecting domain https://piu.earth . Any differing terms and conditions of the customer will not be recognized unless expressly agreed to in writing.
(2) For the purposes of these Terms and Conditions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor independent professional activity.

II. Conclusion of the contract

(1) The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order.
(2) By placing an order, the customer submits a binding offer. The contract is concluded when the supplier accepts the order by sending an order confirmation via email or when delivery is made.
(3) Before submitting the order, the customer can view, change, or cancel the order process.
(4) The contract shall be concluded exclusively in German.

III. Prices and shipping costs

(1) All prices quoted are final prices. Due to our status as a small business according to § 19 UStG, we do not charge or show VAT.
(2) Shipping costs will be shown separately and must be borne by the customer in addition to the above, unless free shipping is offered.
(3) For deliveries abroad, additional customs duties, taxes and fees may apply, which are to be borne by the customer.

IV. Delivery Terms

(1) Delivery is available within Germany and to the delivery areas specified in our online shop. Unless otherwise stated, the delivery time is approximately 3–7 days and may be extended in the event of high demand.
(2) Delivery will be made by [DHL/Hermes/other service provider] to the address provided by the customer.
(3) If the goods are lost or damaged in transit, we shall bear the shipping risk, provided the customer is a consumer.
(4) For entrepreneurs, the risk of accidental loss or damage to the goods passes to the customer upon handover to the carrier.
(5) If an ordered product is unavailable, we are entitled to withdraw from the contract. We will promptly refund any payments already made.

(6) If the customer defaults on acceptance by failing to collect the package from the acceptance point (e.g., parcel locker, post office) or by refusing delivery, and the shipment is returned to us, the customer shall bear the costs of the return shipment, which are invoiced to us by the logistics provider. For redelivery, the customer must bear the full costs of the reshipment in advance. Alternatively, the customer may request cancellation. In this case, we will refund the purchase price less the costs we incurred for the return shipment.

V. Payment Terms

(1) Payment can be made either by prepayment, PayPal or other payment methods offered in the shop .
(2) The available payment methods will be displayed to the customer in the online shop. The provider reserves the right to exclude individual payment methods.
(3) If you choose prepayment as your payment method, we will only ship the goods after payment has been received.
(4) Payment claims are due immediately upon conclusion of the contract.

VI. Right of withdrawal

(1) Consumers have a 14-day right of withdrawal.
(2) The cancellation policy and the cancellation form are available separately in the shop.
(3) The customer shall bear the direct costs of returning the goods.
(4) The right of withdrawal does not apply to contracts for the supply of goods made to the customer’s specifications or clearly tailored to the customer’s personal needs (e.g. products with an individual logo).

VII. Retention of Title

(1) The goods remain the property of the supplier until full payment has been received.

VIII. Warranty

(1) The statutory warranty for defects applies.

IX. Liability

(1) In cases of intent and gross negligence, the provider shall be liable without limitation.
(2) For slight negligence, the provider shall only be liable for breaches of essential contractual obligations, limited to the foreseeable damage.

X. Data Protection

(1) Personal data will only be used for contract fulfillment and communication. Details can be found in the privacy policy.

XI. Vouchers and discounts

(1) Discount codes and vouchers can only be redeemed within the specified period. Cash payment is excluded.
(2) Only one discount code can be redeemed per order unless expressly stated otherwise.

XII. Storage of the contract text

(1) We do not store the contract text. The customer can access, save and print the contract terms and conditions, including these General Terms and Conditions, before concluding the contract.

XIII. Online Dispute Resolution / Consumer Arbitration

(1) The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr .
(2) We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

XIV. Product presentation and further development

(1) The product images in the online shop serve for general illustration purposes. Minor deviations in form, color, or material between the delivered goods and the representation in the shop are possible and do not constitute a defect, provided they are reasonable for the customer.
(2) Our products are subject to continuous development. This may result in minor changes in design, execution or details, without affecting the essential characteristics or usability.

XV. Copyright

(1) All images, texts, designs and other content on the website are protected by copyright. Use without the express consent of the provider is not permitted.

XVI. Logos and Individualizations

(1) If the customer submits his own logos, designs or other content for the purpose of customizing the product, he warrants that he has the necessary rights to do so and that the processing does not infringe any rights of third parties.
(2) The provider accepts no liability for claims by third parties arising from the infringement of such rights. The customer shall indemnify the provider against all claims asserted by third parties in this context.

XVII. Force Majeure

(1) The provider shall not be liable for the non-performance or delay of obligations resulting from events beyond the provider's control (e.g. natural disasters, pandemics, strikes, government orders, supply chain disruptions).
(2) In such cases, delivery periods shall be extended accordingly, or the supplier shall be entitled to withdraw from the contract in whole or in part.

XVIII. Final Provisions

(1) German law shall apply.
(2) Should any provision of these Terms and Conditions be invalid, the validity of the remaining provisions shall remain unaffected.